Our commitment to Quality is relentless. Our Quality Assurance processes are ingrained in our business processes. Quality Management System is built into the workflow of the software tools we use for managing our staffing and software development services. We currently have the following Quality initiatives.

ISO
VIVA has been ISO 9001:2000 certified in the US in May 2003. Our auditors have commented that our Staffing and Software Development Processes are “Excellent”. VIVA is a sustaining member of ASQ (American Society For Quality). 

CMM
Our adaptation of Rational Unified Process model for our software development automatically gives us a process maturity of CMM Level 3. We are currently integrating our ISO compliant processes and RUP model to elevate our company to CMM level 4. 
 

 
VIVA has established and implemented a Quality Management System (QMS) to help our organization operate with increased effectiveness, consistency and customer satisfaction through continual improvement of our QMS. 

Our QMS utilizes the Process approach and the eight Quality Management principles contained in the International Standards ISO 9000:2000 to-
  

	demonstrate our ability to consistently provide service that meets customer and applicable regulatory requirements
	enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

VIVA has developed and maintained a Quality Manual that includes documented  statements  of our  Quality policy and  our Quality  objectives, Standard Operating Procedures, Work Instructions and Quality Records as part of our QMS to facilitate continual improvement.

The Top Management of VIVA ensures effectiveness of our QMS through employee communication, compliance and customer focus. The Top Management reviews our QMS at planned intervals to ensure its continuing suitability and effectiveness. VIVA has a dedicated ISO Management Representative to implement the processes needed for our QMS, and to ensure  promotion of awareness of customer requirements throughout our organization.
 

 
VIVA is committed to achieve 
TOTAL CUSTOMER SATISFACTION 
by consistently meeting or exceeding customer requirements through 
continual improvement of our processes and services"

Top Management of VIVA has developed strategic plans and Management Reviews to establish and review Quality Objectives continually

Every employee of our organization understands and adheres to our Quality Policy and Quality Objectives, and is given adequate and continual training required for achieving these objectives

We analyze feedback from our Customers to review our Quality Policy and our Quality Objectives for continuing suitability
     

 
VIVA's Quality Policy is implemented through the following Quality Objectives-
 

	100% customer approvals of all our deliverables in IT staffing and software development projects
	Completion of projects on-time and under budget every time
	Timely and effective preventive actions on all possible business issues that affect our customers
	Continual improvement of Quality level of all VIVA staffing and software development processes.